Information we collect
We may collect your name, contact information, mobile number, optional email address, residential service address, property details, household size, water-treatment preferences, recommendation and quote details, purchase and installation information, support history, and related messages.
When enabled, the website may collect analytics and advertising measurement information through tools such as Google Analytics, Meta Pixel, and Microsoft Clarity. SMS communication history, consent records, and opt-out records may also be retained to operate communication controls.
How we use information
HydroCrew DFW uses information to respond to inquiries, prepare recommendations, create quotes and pricing, coordinate scheduling and installations, process purchases, provide support, send inquiry-related SMS follow-ups, and measure website or advertising performance.
Submitting information does not place an order, activate production SMS, or remove the need for reviewed quote, agreement, payment, and installation steps.
Service providers
Appropriate information may be provided to service providers that help operate communications platforms, payment processing, analytics services, hosting, support tools, and installation coordination with local contractors.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
SMS communications
HydroCrew DFW may send text messages related to customer inquiries, recommendations, quotes, scheduling, and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.
Customer choices and requests
You may reply STOP to SMS messages to opt out, or HELP for assistance. You may also use the Contact page to request help with your information or communications preferences.
HydroCrew DFW reviews consumer requests using the information reasonably needed to identify the relevant record and respond. Some records may be retained where needed for security, compliance, transaction, accounting, dispute, or opt-out-control purposes.
Retention and security
HydroCrew DFW keeps information for as long as reasonably needed for the purposes described in this policy, including inquiry follow-up, quote and purchase records, installation coordination, support, compliance, and opt-out management.
Reasonable administrative, technical, and operational safeguards are used to protect information. No website, database, or communications platform can be guaranteed to be completely secure.
